Name of document:

Doing survey of organization and citizen satisfaction on public administrative services in Da Nang city in 2010

Description:

Under the guidance of the City’s People Committee Decision No. 4165/QD-UBND June 4, 2010 on evaluating satisfaction levels of organizations and citizens with public administrative services of Da Nang city, Danang Institute for Socio-Economic Development has made the following steps:

I. PURPOSE, REQUIREMENTS
1. Purpose:
a. To examine beneficial level from public administrative services, promoting ownership and participating in building the state government.
b. For the city government and public administration agencies: recommend solutions to improve the effectiveness of administrative reform.  

2. Requirements:
The implementation must follow scientific, objective, democratic, transparent procedure, reflecting the actual activities, clarifying the advantages and limitations of public service activities
II. CONTENTS
1. Scope of the survey
In 2010, Danang Institute for Socio-Economic Development concentrated on satisfaction of organizations and citizens on transaction service providers in the city, specifically:
  Institutionally:
Issuance of business registration certificates (under the jurisdiction of the Department of Planning and Investment).
Issuance of business eligibility certificates (under the jurisdiction of the Department of Trade and Industry).
Issuance of construction permits (under the jurisdiction of the Department of Civil Engineering).
Registration tax code, declare and pay taxes (under the jurisdiction of the Tax Department).
  Individually:
Issuance of individual business registration certificates (in the district)
Issuance of land use rights, ownership of houses and other assets attached to land certificates (in the district)
Issuance of building permit (in the district)
Procedures for hospital fees and health insurance in Da Nang Hospital and district medical Centres.
Residence registration(in the district)

2. Survey participant
Survey participants are organizations and citizens that have had public administration transactions in 2009 with the above agencies and units. As for hospital fees and medical insurance procedures in Da Nang Hospital and the district Medical Centre, participants are citizens who benefited services in 2010 (at the time of the survey).

01/01/2014

 








 

 








 

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Da Nang Institute For Socio - Economic Development

Primarily responsible: Nguyen Phu Thai - Director Da Nang Institute For Socio - Economic Development

Address: Da Nang Administration Center, 28th floor, 24 Tran Phu, Hai Chau District, Da Nang

Phone: (+84.236) 3.840.344 - Fax: 3.840.975

E-mail: dised@danang.gov.vn

Da Nang Institute For Socio - Economic Development

Primarily responsible: Nguyen Phu Thai - Director Da Nang Institute For Socio - Economic Development

Address: Da Nang Administration Center, 28th floor, 24 Tran Phu, Hai Chau District, Da Nang

Phone: (+84.236) 3.840.344 - Fax: 3.840.975

E-mail: dised@danang.gov.vn